Competencies covered

Competency: CHCVOL001 Be an effective volunteer

Element: 1. Prepare for volunteer work

1.1 Identify the rights and responsibilities of the organisation and apply to work
1.2 Identify the rights and responsibilities of the volunteer and apply to work
1.3 Identify relevant policies and procedures and apply to work
1.4 Identify the organisation’s structure, lines of communication and authority and boundaries of work roles that apply to own work
1.5 Participate in required background checks in accordance with organisation and legislative requirements

Element: 2. Work as a volunteer

2.1 Manage and organise own time and work tasks
2.2 Work as part of a team to meet organisation needs
2.3 Maintain appropriate communication networks, processes and relationships between paid and unpaid staff in relation to volunteer work
2.4 Identify and access available support structures as required
2.5 Respond to problems and contingencies related to the workplace in accordance with role

Element: 3. Check and complete work in consultation with supervisor

3.1 Seek and receive feedback on own performance
3.2 Request advice, assistance, clarification and further information as required
3.3 Report any issues and/or unresolved problems to supervisor
3.4 Complete relevant reports or workplace documentation as required

Unit Description

This unit describes the skills and knowledge required to work effectively as a volunteer in a variety of capacities and contexts.

This unit applies to a range of sectors.


The volunteer sector.
The nature of volunteer work.
Legal and ethical considerations.
The importance of volunteer work to the community.
The principles of volunteering.

Unit offerings

Face to face: (Demand based)

Please note

The Unit Offerings listed above are a guide only and the timetable for any year is the final authority. The College may vary offerings based on demand, regulatory requirements, continual improvement processes or other conditions.

This unit may be available in different modes of delivery i.e. online and face-to-face as listed above. The unit content will not differ between these modes of delivery. There will possibly be a difference in the schedule and/or the prescribed assessment tasks, however both will cover and assess the same content.