Competencies covered

Competency: CHCEDS008 Comply with school administrative requirements

Element: 1. Complete forms and documents as required

1.1 Access and select forms for appropriate purpose
1.2 Complete in accordance with the organisation policies and procedures
1.3 Use templates from software provided

Element: 2. Store and access information appropriately

2.1 Store information in accordance with organisation guidelines
2.2 Provide individuals with access to information in accordance with organisation guidelines
2.3 Maintain information on the organisation in a confidential and secure manner
2.4 Report breaches of information security to the relevant person

Element: 3. Manage enquiries in accordance with school policy and procedures

3.1 Handle enquiries promptly according to organisation policy and procedures
3.2 Use effective listening and speaking skills in oral communication
3.3 Refer enquiries about student learning or progress to relevant person
3.4 Record and distribute verbal, written and recorded messages in order of priority, urgency and policy and procedures
3.5 Use communication equipment and information technology in accordance with school protocols
3.6 Use telephone techniques and emails according to organisation policy and protocols

Element: 4. Complete written documentation

4.1 Present written information and ideas in a clear and concise manner so the intended purpose is understood by the recipient
4.2 Complete and present documents within designated timeframes
4.3 Present written information to meet standards of style, format and accuracy

Element: 5. Use technology to support administrative and education support activities

5.1 Use available technology to address administrative responsibilities in line with organisation requirements
5.2 Use word processing software, formatting and editing to produce documents
5.3 Develop simple spreadsheets as required
5.4 Use the internet to search and access information
5.5 Insert graphics into a word processed document and print the document
5.6 Use relevant software to prepare and/or deliver basic presentations as required by work role

Unit Description

This unit describes the skills and knowledge for education support workers to undertake administration and basic computer tasks in the education environment where administration is not the main focus of work.

This unit applies to education support work in a variety of contexts and the work is to be undertaken with appropriate guidance, support and supervision by a nominated teacher or other education professional.


Boundaries between teaching and education support roles in the provision of information about students.
Policies and procedures of the organisation that apply to record-keeping and documentation preparation.
Policies of child safety, confidentiality, security and circulation of records.
Implications for the education support role of legislation relating to child safety and privacy.

Unit offerings

Face to face: (Demand based)

Please note

The Unit Offerings listed above are a guide only and the timetable for any year is the final authority. The College may vary offerings based on demand, regulatory requirements, continual improvement processes or other conditions.

This unit may be available in different modes of delivery i.e. online and face-to-face as listed above. The unit content will not differ between these modes of delivery. There will possibly be a difference in the schedule and/or the prescribed assessment tasks, however both will cover and assess the same content.