Competencies covered

Competency: CHCEDS007 Work effectively with students and colleagues.

Element: 1. Communicate effectively with students

1.1 Use positive and respectful communication styles with students in all situations
1.2 Use active-listening techniques
1.3 Explore students’ interests and concerns through conversation where appropriate
1.4 Consider non-verbal cues when interacting with students
1.5 Use communication strategies that are developmentally appropriate for effective interaction and problem-solving with students

Element: 2. Use current, recognised good practice techniques of communication

2.1 Communicate with students to maintain the integrity of individual rights, self-determination and personal dignity
2.2 Adapt style and language to accommodate different cultural values, practices and cultural sensitivities
2.3 Use verbal and non-verbal skills to interact with young people in a positive manner

Element: 3. Work effectively with diverse students and colleagues

3.1 Use a range of communication styles to respect and reflect the diversity of the school
3.2 Engage in work practices that are inclusive and benefit educational outcomes
3.3 Seek and act on feedback from colleagues and supervisors to continuously improve personal effectiveness in working with diversity

Unit Description

This unit describes the skills and knowledge required to effectively communicate with students and colleagues.

This unit applies to education support work in a variety of contexts and the work is to be undertaken with appropriate guidance, support and supervision by a nominated teacher or other education professional.


Stating and maintaining expectations.
Principles and practices to enhance sustainability in the workplace.
Organisation policies and procedures relating to communicating with and about students.
Requirements of anti-discrimination legislation.
Stages of child development in relation to communication.
Confidentiality in relation to information about children.
Developing positive interpersonal relationships with members of the school community.

Unit offerings

Face to face: (Demand based)

Please note

The Unit Offerings listed above are a guide only and the timetable for any year is the final authority. The College may vary offerings based on demand, regulatory requirements, continual improvement processes or other conditions.

This unit may be available in different modes of delivery i.e. online and face-to-face as listed above. The unit content will not differ between these modes of delivery. There will possibly be a difference in the schedule and/or the prescribed assessment tasks, however both will cover and assess the same content.