Competencies covered

Competency: CHCDIV001 Work with diverse people

Element: 1. Reflect on own perspectives

1.1 Identify and reflect on own social and cultural perspectives and biases
1.2 Work with awareness of own limitations in self and social awareness
1.3 Use reflection to support own ability to work inclusively and with understanding of others
1.4 Identify and act on ways to improve own self and social awareness

Element: 2. Appreciate diversity and inclusiveness, and their benefits

2.1 Value and respect diversity and inclusiveness across all areas of work
2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness
2.3 Use work practices that make environments safe for all

Element: 3. Communicate with people from diverse backgrounds and situations

3.1 Show respect for diversity in communication with all people
3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence
3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible
3.4 Seek assistance from interpreters or other persons according to communication needs

Element: 4. Promote understanding across diverse groups

4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity
4.1 Identify issues that may cause communication misunderstandings or other difficulties
4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations
4.4 Address any difficulties with appropriate people and seek assistance when required

Unit Description

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

This unit applies to all workers.


Key areas of diversity and their characteristics.
Key aspects, and the diversity, of Australia’s Aboriginal and/or Torres Strait Islander cultures.
Concepts of cultural awareness, cultural safety and cultural competence and how these impact different work roles.
Concepts and definitions of diversity.
the influence of one’s own culture and the community attitudes, language, policies and structures of that culture and how they impact on different people and groups.
Features of diversity in Australia and how this impacts different areas of work and life.
Legal and ethical considerations (international, national, state/territory, local) for working with diversity.
Resources that support individuals and organisations to embrace and respond to diversity.

Unit offerings

Face to face: (Demand based)

Please note

The Unit Offerings listed above are a guide only and the timetable for any year is the final authority. The College may vary offerings based on demand, regulatory requirements, continual improvement processes or other conditions.

This unit may be available in different modes of delivery i.e. online and face-to-face as listed above. The unit content will not differ between these modes of delivery. There will possibly be a difference in the schedule and/or the prescribed assessment tasks, however both will cover and assess the same content.