Relationship to competency standards

Unit Description

This unit begins by outlining the importance of building rapport with the client. The use of facilitative communication skills is emphasised along with the need to establish clearly defined boundaries.
The unit then provides a range of techniques to assist in identifying the issues impacting upon the client. In identifying indicators of harm, neglect and abuse particular consideration is given to the organisation’s policies and procedures for collecting client information.
The student is then taught that having identified the key issues the next step is analysing the collected data and determining the appropriate course of action to be followed. In determining a proposed course of action emphasis is given to: legal obligations, client’s current needs, organisation’s capacity to meet particular needs, and specialist support services.
The unit then discusses issues related to referral including support available internally and externally to the agency, crisis situations, disclosure, follow-up, and documentation.
The unit concludes by stressing the need to review the effectiveness of services provided to meet the client’s needs.

Teaching Strategies

Unit offerings

Face to face:

Please note

The Unit Offerings listed above are a guide only and the timetable for any year is the final authority. The College may vary offerings based on demand or other conditions.

This unit may be available in different modes of delivery i.e. online and face-to-face as listed above. The unit content will not differ between these modes of delivery. There will possibly be a difference in the schedule and/or the prescribed assessment tasks, however both will cover and assess the same content.