Relationship to competency standards

Unit Description

This unit describes the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.

This unit applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing.


Different communication styles and techniques, and how they impact on interpersonal communication.
Factors that commonly contribute to the development of communication barriers including high emotions, mistrust or misunderstandings.
Professional relationship boundaries.
Digital media and use in community services and health sector.
Written correspondence protocols and style guides.
Organisation communication policies and protocols.

Teaching Strategies

Unit offerings

Face to face:

Please note

The Unit Offerings listed above are a guide only and the timetable for any year is the final authority. The College may vary offerings based on demand or other conditions.

This unit may be available in different modes of delivery i.e. online and face-to-face as listed above. The unit content will not differ between these modes of delivery. There will possibly be a difference in the schedule and/or the prescribed assessment tasks, however both will cover and assess the same content.