Relationship to competency standards

Unit Description

This unit describes the skills and knowledge required to respond holistically to client needs. Clients may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation.

The unit applies to workers in a range of community services contexts who provide person-centered support to clients.


Legal and ethical considerations for working with clients and how these are applied in an organisation and individual practice.
Organisation policies and procedures.
Identification of the impact of, and interrelationships between issues.
Organisation requirements and referral options for working with people experiencing issues.
Work role boundaries – responsibilities and limitations.

Teaching Strategies

Unit offerings

Face to face: (Demand based)

Please note

The Unit Offerings listed above are a guide only and the timetable for any year is the final authority. The College may vary offerings based on demand, regulatory requirements, continual improvement processes or other conditions.

This unit may be available in different modes of delivery i.e. online and face-to-face as listed above. The unit content will not differ between these modes of delivery. There will possibly be a difference in the schedule and/or the prescribed assessment tasks, however both will cover and assess the same content.