Relationship to competency standards

Unit Description

This unit describes the skills and knowledge required to organise personal work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

The unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts.


1.1 Develop work goals and key performance indicators (KPIs) according to task and organisational requirements
1.2 Prioritise workload according to task timeframes
1.3 Identify factors affecting achievement of work objectives
1.4 Develop personal work plans
2.1 Identify variations between expected and actual work performance according to task requirements and KPIs
2.2 Report variations to relevant personnel
2.3 Seek feedback from relevant personnel for solutions to minimise variations in expected and actual work outputs
2.4 Research sources of stress and access appropriate supports according to organisational policies and procedures
3.1 Identify personal and professional development needs for job role
3.2 Identify opportunities to undertake personal skill development activities in consultation with supervisor
3.3 Access professional development opportunities
3.4 Record professional development undertaken for continuous learning and career development process
3.5 Incorporate feedback into review of further learning needs

Teaching Strategies

Unit offerings

Face to face: (Demand based)

Please note

The Unit Offerings listed above are a guide only and the timetable for any year is the final authority. The College may vary offerings based on demand, regulatory requirements, continual improvement processes or other conditions.

This unit may be available in different modes of delivery i.e. online and face-to-face as listed above. The unit content will not differ between these modes of delivery. There will possibly be a difference in the schedule and/or the prescribed assessment tasks, however both will cover and assess the same content.