Relationship to competency standards

Unit Description

This unit describes the skills and knowledge required to solve problems, develop questions and respond to feedback on questions on workplace issues.

The unit applies to individuals, often working under supervision or guidance, who may be required to think critically, ask essential questions and consider answers to those questions.


1.1 Identify key features and role of problem solving in the workplace
1.2 Identify different types of questions and styles of questioning
1.3 Identify basic problem solving techniques
1.4 Collaborate with relevant stakeholders and share ideas on different types of questions, styles of questioning and applicable problem solving techniques
1.5 Identify challenges in the types of questions, styles of questioning and basic problem solving techniques
2.1 Select a basic workplace issue within job role to be resolved
2.2 Identify ways to structure questions on identified issue in consultation with relevant stakeholders
2.3 Develop questions to consolidate knowledge of selected issue
2.4 Ask prepared questions to relevant personnel
3.1 Document responses to questions asked according to organisational requirements
3.2 Clarify responses given with further questions and comments
3.3 Apply basic problem solving techniques and document responses to workplace issue
4.1 Consult with relevant stakeholders and identify improvements for problem solving process
4.2 Seek feedback on questions, questioning style and problem solving technique from relevant personnel

Teaching Strategies

Unit offerings

Face to face: (Demand based)

Please note

The Unit Offerings listed above are a guide only and the timetable for any year is the final authority. The College may vary offerings based on demand, regulatory requirements, continual improvement processes or other conditions.

This unit may be available in different modes of delivery i.e. online and face-to-face as listed above. The unit content will not differ between these modes of delivery. There will possibly be a difference in the schedule and/or the prescribed assessment tasks, however both will cover and assess the same content.