Pre-requisites

None.

Co-requisites

None.

Competencies covered

Competency: HLTHIR403C Work effectively with culturally diverse clients and co-workers.
Element: 1. Reflect cultural awareness in work practice	1.1 Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices
	1.2 Use work practices that create a culturally and psychologically safe environment for all persons
	1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds
Element: 2. Accept cultural diversity as a basis for effective work place and professional relationships	2.1 Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients
	2.2 Use specific strategies to eliminate bias and discrimination in the workplace
	2.3 Contribute to the development of work place and professional relationships based on acceptance of cultural diversity
Element: 3. Communicate effectively with culturally diverse persons	3.1 Show respect for cultural diversity in all communication with clients, families, staff and others
	3.2 Use communication constructively to develop and maintain effective relationships, mutual trust and confidence
	3.3 Where language barriers exist, make efforts to communicate in the most effective way possible
	3.4 Seek assistance from interpreters or other persons as required
Element: 4. Resolve cross-cultural misunderstandings	4.1 Identify issues that may cause conflict
	4.2 If difficulties or misunderstandings occur, consider the impact of cultural differences
	4.3 Make an effort to sensitively resolve differences, taking account of cultural considerations
	4.4 Address any difficulties with appropriate people and seek assistance when required

Unit Description

This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures.

The unit begins by highlighting that Australia is a multi-cultural society and it is necessary to be able to work with colleagues from diverse backgrounds. This discussion includes outlining some strategies to minimise issues that can arise in working with colleagues from diverse backgrounds.

The unit then moves to a discussion of the issues of working with students from diverse backgrounds. Strategies are outlined for working with students, and their primary carers, from diverse backgrounds. The problem of racial discrimination is raised with an emphasis placed upon how particular language attitudes and actions are discriminatory.

The unit concludes by discussing cross-cultural communication. This discussion includes detailing effective cross-cultural communication strategies and suggested strategies for resolving cross-cultural misunderstandings.

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Unit offerings

Face to face: (Demand based)

Please note

The Unit Offerings listed above are a guide only and the timetable for any year is the final authority. The College may vary offerings based on demand, regulatory requirements, continual improvement processes or other conditions.

This unit may be available in different modes of delivery i.e. online and face-to-face as listed above. The unit content will not differ between these modes of delivery. There will possibly be a difference in the schedule and/or the prescribed assessment tasks, however both will cover and assess the same content.