Pre-requisites

None.

Co-requisites

None.

Competencies covered

Competency: CHCCS422B Respond holistically to client issues and refer appropriately
Element: Establish interpersonal relationship with client	Define boundaries and use communication skills that will establish a trusting and respectful relationship
	Utilise facilitative communication skills to assist the client to identify areas of concern, to prioritise areas for immediate and longer term action and to determine options for action and workable strategies to address their priority areas
	Share relevant information with client about options and services available to enable them to make informed decisions
Element: Identify the range of issues impacting on the client and assess client needs	Identify indicators of harm, neglect, abuse or risk of harm
	Use observations, assessment tools and questioning to identify possible presenting issues
	Seek information from a range of appropriate sources to determine the range of issues that may be affecting the client within organisation policies and procedures regarding autonomy, privacy and confidentiality
	Apply organisation procedures for collecting and analysing client information
	Examine all client information to determine the degree to which other issues may impact on the possible services that can be provided by the organisation
Element: Analyse and assess information to determine appropriate course of action to be followed	Assess the level of risk to the client and others directly involved using tools approved or adopted by the organisation
	Follow organisation procedures and address legal requirements and duty of care obligations in responding to indicators of risk of abuse, neglect or harm
	Identify and prioritise client's current needs and available sources of assistance
	Identify organisation's capacity to meet range of client needs to be addressed
	Apply accepted procedures to assess the option of bringing in specialist support and continuing to work with the client
	Share relevant information with client about options and services available to enable them to make informed decisions
	Provide the client with resources as appropriate
	Follow relevant State/territory legislation, organisation policies and procedures and duty of care obligations and legislative requirements in responding to indicators of actual or potential risk of abuse, neglect or harm
Element: Refer client to other services to provide coordinated support	Identify a client's need for support internal and external to the agency
	Implement appropriate procedures to address potential emergency or crisis situation
	Comply with cultural obligations when working with clients
	Work with the client and significant others where relevant to motivate, support and encourage the client
	Identify current needs and sources of assistance, and give support as appropriate
Element: Review effectiveness of services provided to meet client needs	Review outcomes in accordance with organisation procedures and in consultation with clients, carers and significant others, case managers and other service providers
	Complete document/s as required and in line with organisation procedures

Unit Description

This unit begins by outlining the importance of building rapport with the client. The use of facilitative communication skills is emphasised along with the need to establish clearly defined boundaries.
The unit then provides a range of techniques to assist in identifying the issues impacting upon the client. In identifying indicators of harm, neglect and abuse particular consideration is given to the organisation’s policies and procedures for collecting client information.
The student is then taught that having identified the key issues the next step is analysing the collected data and determining the appropriate course of action to be followed. In determining a proposed course of action emphasis is given to: legal obligations, client’s current needs, organisation’s capacity to meet particular needs, and specialist support services.
The unit then discusses issues related to referral including support available internally and externally to the agency, crisis situations, disclosure, follow-up, and documentation.
The unit concludes by stressing the need to review the effectiveness of services provided to meet the client’s needs.

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Unit offerings

Face to face: (Demand based)

Please note

The Unit Offerings listed above are a guide only and the timetable for any year is the final authority. The College may vary offerings based on demand, regulatory requirements, continual improvement processes or other conditions.

This unit may be available in different modes of delivery i.e. online and face-to-face as listed above. The unit content will not differ between these modes of delivery. There will possibly be a difference in the schedule and/or the prescribed assessment tasks, however both will cover and assess the same content.